Shipping Policy

Talk about your brand

Soul Krave Mother & Baby ships all orders from Portugal, operated by SK Collective LDA.
We are committed to fast, safe, and transparent delivery for mothers and babies.

1. Where We Ship
We currently ship to:
• Portugal
• All EU countries
Shipping availability may change depending on courier service.

2. Processing Time
• Standard processing time: 1–3 business days
• During peak periods (holidays, promotions), processing may take slightly longer.
• Orders placed on weekends or holidays are processed the next business day.

3. Delivery Times
Approximate delivery estimates:
Portugal: 1–5 business days
EU: 3–10 business days
These are estimates only. Delays caused by customs, weather, or courier operations are outside our control.

4. Shipping Costs
Shipping rates are calculated at checkout based on:
• Destination
• Package weight
• Courier chosen
Free shipping may be offered via promotions or minimum-order thresholds.

5. Customs, Duties & Taxes
For orders shipped outside the EU:
• Customs fees, VAT, or import duties may apply and are the customer’s responsibility.
• These charges cannot be predicted by Soul Krave.
If a package is refused due to unpaid duties, return shipping fees will be deducted from the refund.

6. Incorrect Addresses
Soul Krave is not responsible for:
• Wrong or incomplete shipping addresses
• Lost packages due to incorrect information
• Re-delivery fees charged by couriers Please double-check your details before placing an order.

7. Missing, Lost, or Damaged Packages
If your package is lost or arrives damaged:
• Contact us within 7 days
• Email: connect@soulkrave.com
We will open an investigation with the courier and assist in resolving the issue.

8. Order Tracking
All orders include a tracking number once shipped. Tracking may take 24–48 hours to update.

9. Contact
For shipping questions: 📧 connect@soulkrave.com