Terms & Conditions

Terms & Conditions

Welcome to Soul Krave Mother & Baby. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services (“Services”). By accessing or using our website (www.soulkrave.com or any related domain), you agree to be bound by these Terms.
If you do not agree, please discontinue use of the website.

1. About Soul Krave Mother & Baby
Soul Krave Mother & Baby (“Soul Krave”, “we”, “us”, “our”) is a Portuguese company dedicated exclusively to clean, safe, and high-quality mother & baby products — including pregnancy essentials, postpartum care, breastfeeding support, and gentle baby skincare and baths. Soul Krave is operated by:
SK Collective, LDA Registered address in Portugal:
Caminho Mina, Cortelhas - Guia CP320T, Cortelhas Faro, Portugal
VAT Number: 519053168
📧 connect@soulkrave.com

2. Eligibility
To purchase from our website, you must:
• Be at least 18 years old, and
• Have the legal capacity to enter into a binding contract.
Parents purchasing products for babies assume full responsibility for suitability and safe use.

3. Medical, Pregnancy & Baby Care Disclaimer
Soul Krave Mother & Baby is a wellness and care brand — not a medical provider. Therefore:
• All content, product descriptions, ingredient details, and educational materials on our website are for informational purposes only.
• Nothing on this website should be considered medical, dermatological, pediatric, nutritional, psychological, or professional healthcare advice.
• Our products are cosmetic or wellness items, not medicines.
• For pregnancy, postpartum recovery, breastfeeding concerns, baby care questions, or specific health conditions, always consult a qualified healthcare professional (doctor, midwife, pediatrician, dermatologist, lactation consultant).
By using the website, you agree and acknowledge this disclaimer.

4. Product Information & Usage
We specialise in natural, gentle, botanical mother & baby care. However:
• Always review product ingredient lists for potential allergies or sensitivities.
• Perform a patch test before introducing any new product to yourself or your baby.
• Follow all instructions and safety guidelines printed on product packaging.
• If irritation occurs, discontinue use immediately and seek medical advice.
Soul Krave Mother & Baby is not responsible for reactions caused by individual sensitivities or improper use of products.

5. Ordering, Availability & Product Representation
While we do our best to ensure product accuracy:
• Images, descriptions, and ingredient lists may vary slightly depending on natural ingredient batches.
• Products may become temporarily unavailable.
• We reserve the right to change formulas, packaging, or pricing without prior notice.
All purchases are subject to availability and confirmation.

6. Pricing & Payments
6.1 Prices All prices are displayed in EUR unless otherwise stated. Prices may change due to:
• Supplier changes
• Raw ingredient variations
• Seasonal adjustments
• EU VAT updates

6.2 Payments Payments are processed securely through trusted payment providers.
We do not store or access your credit card information. Accepted payment methods may include:
• Credit/Debit Cards
• Apple Pay
• Google Pay
• PayPal (if enabled)

7. Shipping & Delivery
We ship from Portugal to selected countries. Delivery times depend on destination, courier availability, customs regulations, and order volume.
Please note:
• Delivery timelines are estimates, not guarantees.
• Customers are responsible for providing accurate shipping information.
• Customs fees or import taxes (if applicable) are the customer’s responsibility.
• Shipping delays caused by couriers or customs are outside our control.
For full details, see our Shipping Policy.

8. Returns, Refunds & Hygiene Restrictions
Because we sell mother & baby care, skincare, postpartum products, and bath items, strict EU hygiene regulations apply.
The following items cannot be returned once opened or unsealed:
• Baby skincare
• Mother skincare
• Bath products
• Herbal/postpartum teas
• Oils, balms, sprays
• Underwear or wearable postpartum items
• Any product that cannot be resold for hygiene reasons Returns may be accepted only if:
• The product is unused, sealed, and in original condition
• It is returned within the specified return period
• You have proof of purchase, Refunds are issued only after we receive and inspect the return. Refer to our Returns Policy for complete details.

9. Intellectual Property
All content on Soul Krave Mother & Baby — including text, images, product descriptions, guides, packaging, formulas, brand identity, and digital media — is owned by SK Collective Lda or its licensors.
You may not:
• Reproduce, distribute, sell, copy, or publicly display any content
• Use our branding, images, or product descriptions without written permission
• Claim our content as your own

10. User Accounts & Security
You may create an account for easier ordering and tracking.
You agree to:
• Keep your login details confidential
• Notify us immediately of any unauthorised access
• Ensure your personal information is accurate and up to date
We reserve the right to suspend or terminate accounts that violate our Terms.

11. User Conduct
You agree not to:
• Use our website for unlawful purposes
• Attempt to hack, disrupt, or manipulate website functionality
• Misuse discount codes or rewards
• Provide false or misleading information
• Share content that is abusive or harmful Violation may result in account suspension or legal action.

12. Privacy & Data Protection
Your privacy is important to us.
We process personal data in accordance with EU GDPR and our Privacy Policy.
By using our website, you consent to our data practices.

13. Limitation of Liability
To the fullest extent permitted under Portuguese and EU law:
Soul Krave Mother & Baby is not liable for:
• Allergic reactions or sensitivities
• Misuse or incorrect application of products
• Indirect or consequential damages
• Delays caused by couriers or customs
• Decisions made based on website information
• Third-party technical issues or website interruptions Your use of the website and products is at your own discretion and risk.

14. Indemnification
You agree to indemnify and hold harmless Soul Krave, SK Collective Lda, its founders, employees, and partners from any claims, damages, or liabilities resulting from your breach of these Terms or misuse of the website or products.

15. Governing Law & Jurisdiction
These Terms are governed by the laws of: Portugal & the European Union (EU law).
Any disputes shall be resolved exclusively in the courts of Portugal.

16. Updates to Terms
We may amend or update these Terms at any time.
Revised versions will be posted on this page with an updated date.
Continued use of the website means you accept the updated Terms.

17. Contact Us
For customer service, returns, or support inquiries:
📧 connect@soulkrave.com
📍 SK Collective Lda, Portugal Caminho Mina, Cortelhas - Guia CP320T, Cortelhas Faro, Portugal